Implementing is adapting!

Our teams accompany you to setup your softwares. We want your employees to adopt the software and use all of its features. Our goal is to customize your application as much as possible so that it meets your specific needs.

Implementing is adapting!

The 4 steps of our software implementation service

We bring you a structured solution tailored to your needs by identifying the success factors at each stage of the project delivery.

We listen to your expectations and evaluate your existing processes in order to customize our support and the softwares to be implemented.

We validate our strategy and recommendations with you.

Once the strategy is validated, our experts implement precisely the conditions that have been validated with you. You approve changes and deliverables every two weeks.

But our experts don't stop there! What makes our support unique is the training we provide to your teams who will use the software.

At the end of the coaching, your company will have a viable and sustainable solution that is tailored to your needs. Your teams will have been trained to use the tool to its full potential.

Step 1 starts here

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The benefits of implementation

Increased efficiency

Your business is much more competitive and profitable when you maximize the amount of value-added work your teams do. This solution allows them to be autonomous and to learn more quickly with a solution that is adapted to their daily expectations.

Cost savings

Software implementation is an integral part of the transactional process and efforts that exist in any organization to achieve savings. Implementing reduces the costs related to the training of employees and increases their productivity.

Customer satisfaction

For any company, the starting point for growth is customer satisfaction. The implementation of softwares allows you to work indirectly on the 4 dimensions of customer satisfaction.

The cognitive dimension

Implementation allows you to influence your customers' judgment of your company. Your teams are more efficient and provide a better support experience to your customers. In addition, our implementation of customer relationship softwares directly impacts your customer base.

The emotional dimension

Your customers feel they have made the right choice with the successful implementation of a technical support software such as Zoho Desk. When it comes to emotions, it is very complicated to define the level of satisfaction. With a software like this one, you will be able to evaluate the satisfaction of your customers more easily.

The experience dimension

If this dimension is successful, your customers will become ambassadors of your company. You will be guaranteed that the customer will recommend your brand to their friends and family. To get this free publicity, all you have to do is offer a service that matches your promise and implement efficient softwares.

The behavioral dimension

This dimension refers to the most difficult level of customer satisfaction to reach: the repeated purchase, i.e., the repurchase intention. A customer has several reasons to leave your brand even if they are satisfied with their experience regarding your service: the need for novelty, the pressure of their environment or a better offer. The implementation of a software can then allow you to differentiate yourself from the competition by offering a unique support to your customers.

Need implementations?

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The softwares we master

An application that centralizes all the resources to carry out your projects. All divisions will love it: project management, development, sales, marketing, etc.

An indispensable tool for automating your processes and connecting your applications.

The most complete and intuitive office suite. It will allow you to collaborate efficiently and simply by centralizing all your tools.

This software, developed by Tooly, aims to revolutionize the e-commerce for services companies.

Manage all your activities with the suite from our partner, Zoho. Modernize the way you work and transform your processes by automating tasks across your organization.

Zoho One

Manage all your activities with the suite from our partner Zoho.
Modernize the way you work and transform your processes by automating tasks across your business.